Alignment

How synchronised is your ServiceNow platform between the way its been implemented and how that aligns to your company's workflow.

Adoption

The level of team adoption for the company's ServiceNow platform and how that impacts wider efficiency at an operational level.

Complexity

The way that your ServiceNow environment has been engineered and if it enables your team to leverage it with overall challenge.

Automation

Where ServiceNow is showing up effectively for the business in the way of automating key processes and increasing productivity.

Integrations

To what extent your ServiceNow system has been pieced together and whether its unique integrations support or hinder usage.

Insights

To what level ServiceNow is being leveraged as a key tool for generating data and insights for company wide performance enhancement.

Performance

What's the overall physical experience of the platform like when being put through its paces as speed and fluidity are crucial.

Potential

Whether the perception internally is that the platform itself is currently living up to its billing or missing the mark.

Maintenance

How effectively is the company's ServiceNow platform maintained in accordance to best practice and general software needs.

ROI

Importantly, whether the platform in its current state of production is producing the ROI required to solidify value.